Last update: Juni 2016
5. Your Right To Cancel
5.1: You can cancel your order without giving a reason within a time period of fourteen days (14) by email, letter or fax, or, and in the case your order has already been delivered to you before the end of the notice period, by returning the items to us. The notice period commences at the time you receive the notification about your cancellation rights, or on the date your order has been delivered, whichever occurs first. However, this does not affect your statutory rights. To cancel your order please contact:
Buchholzer Weg 17
Phone: +49 (0) 2166 99 811 44
Fax: +49 (0) 2166 99 811 45
5.2: Providing the items are returned complete (including all accessories, if applicable) and in mint condition, you will receive a refund within 14 days. Items returned incomplete, damaged or in used condition may lead to the refund revised accordingly, to compensate for the depreciated value. However, this does not affect your right to examine and test the delivered items upon receipt, i.e. as you would in a store. If the accumulated size or weight of the received items prevents returning these items via standard mail, courier or parcel carrier, please notify us in writing within a period of fourteen days after receipt of the goods. If you return an item to us, you agree to pay the cost of return delivery.
5.3: The right to cancel does not apply to custom-made items – items which are tailored to your own specifications.